Using a Predictive Dialers is a proven way to increase call centre productivity by up to 300%, whilst also improving efficiency, accountability and profitability.
On average, outbound agents dialling manually spend 20 minutes in every hour engaging in productive contact. Using a Predictive Dialler ensures answer machines, no answers, dead numbers and busy numbers are screened out meaning agents are connected to a far higher proportion of live contacts.
Using predictive dialling increases those 16 minutes of productive agent time to an average of 45 minutes in every hour at an equivalent cost of less than £1 per agent, per hour!
In the past this technology was expensive and confined to larger call centres however this has reduced in recent times and by using innovative open source software we can install a full featured 15 agent predictive dialer for less than £7,000.00!
Key benefits of using a predictive dialer
- Increase call centre agent talk time by up to 300%.
- Increase call centre productivity, efficiency and profitability.
- Increase contacts, sales or collections.
- Increase data penetration and eliminate data ‘burn’.
- Reduce call centre costs.
- Manage an unlimited number of simultaneous and blended inbound and outbound campaigns.
- Use Answer Machine Detection (AMD) whilst complying with all legislation.
- Reduce agent training time with automated tasks.
- Integrates with CRMs and back office systems for complete fulfillment.